Privacy Policy
Privacy Policy
Effective date: 10/17/25
This Privacy Policy explains how Options Flow LLC (“Options Flow LLC,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you when you use our website and the Options Flow™ online software-as-a-service platform (together, the “Services”), contact our support team, or otherwise interact with us. It also describes your choices and rights.
If you do not agree with this Privacy Policy, please do not use the Services.
1. WHO WE ARE AND SCOPE
Options Flow LLC operates the Options Flow™ Software and its related websites, dashboards, and tools. This Privacy Policy applies to:
• Our public website(s) and logged-in web app,
• Any mobile/desktop/browser-extension components we make available,
• Communications and support we provide in connection with the Services.
2. INFORMATION WE COLLECT
We collect information in three main ways: (A) you provide it to us, (B) we collect it automatically when you use the Services, and (C) we receive it from third parties.
A. Information you provide
– Account and Profile: name, email address, password (hashed), organization name (if applicable), role, and preferences.
– Billing and Transactions: billing name, address, tax details (if applicable), and limited payment details. Full payment card data is processed by our payment processor and not stored by us.
– Support and Communications: messages, attachments, and contact details when you reach out to support or respond to surveys.
– Marketing Preferences: email subscription choices and related settings.
B. Information collected automatically – Device and Log Information: IP address, browser type, operating system, device identifiers, referring/exit pages, and timestamps. – Usage Data: clicks, feature use, page/app views, session duration, performance data, error reports, and diagnostic information generated by your interaction with the Services. – Cookies and Similar Technologies: cookies, web beacons, pixels, and local storage that help us remember settings, authenticate sessions, analyze usage, and measure campaigns.\
C. Information from third parties – Payments: information from our payment processor (e.g., payment status, last 4 digits, card type, country). – Analytics and Advertising: aggregated insights from analytics and advertising partners (for example, Google Analytics/Ads).
3. HOW WE USE INFORMATION
We use information for:
– Providing and Securing the Services.
– Improving and Developing Features.
– Customer Support and Communications.
– Billing and Administration.
– Marketing (consistent with your choices).
– Legal, Compliance, and Safety.
4. COOKIES, ANALYTICS, AND ADVERTISING
Cookies and similar technologies help run the Services and remember your preferences.
Analytics (e.g., Google Analytics) provides aggregate insights on how the Services are used. Learn more here: https://www.google.com/policies/privacy/ and opt out via https://tools.google.com/dlpage/gaoptout.
Advertising tools (e.g., Google Ads, Meta) may be used to show relevant ads based on limited, pseudonymous signals. You can manage ad preferences here:
– Google Ads: https://www.google.com/settings/ads
– Facebook/Meta: https://www.facebook.com/settings/?tab=ads
– NAI opt-out: http://www.networkadvertising.org/choices/
– DAA opt-out: http://optout.aboutads.info/
5. HOW WE SHARE INFORMATION
We do not sell your personal information. We share information only as needed:
– With service providers (hosting, analytics, payments, email delivery, support).
– To comply with law or protect rights and safety.
– In a merger or acquisition.
– With your consent or direction.
6. PAYMENT PROCESSING
We use a third-party payment processor. We do not store full payment card numbers. The processor’s use of your information is governed by its own privacy policy.
7. DATA RETENTION
We retain personal information as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.
8. SECURITY
We implement administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure.
9. YOUR CHOICES
– Email Marketing: You can unsubscribe from marketing emails using the link in those emails.
– Cookies/Tracking: Manage cookies in your browser.
– Account Information: Update account details or request deletion by contacting support.
10. DO NOT TRACK
We do not currently respond to browser “Do Not Track” signals.
11. CHILDREN’S PRIVACY
The Services are not directed to children under 13 (or 16 in the EEA/UK). We do not knowingly collect data from children.
12. INTERNATIONAL TRANSFERS
If you access the Services from outside the United States, your information may be processed in the U.S. and other countries with different data protection laws.
13. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights such as access, correction, deletion, portability, or opt-out of targeted advertising.
To exercise rights, email us at support@optionsflow.com with your request and verification details.
14. NOTICE FOR CALIFORNIA AND OTHER STATE RESIDENTS
We collect identifiers, commercial data, usage data, and limited geolocation.
We do not sell your personal information. You can opt out of certain sharing by using the tools in Section 4 or by emailing support@optionsflow.com.
15. INFORMATION FOR EEA/UK USERS
Legal bases include contract, legitimate interests, consent, and legal obligation.
You have rights to access, rectification, erasure, restriction, objection, portability, and to lodge a complaint with your local authority.
16. THIRD-PARTY LINKS AND INTEGRATIONS
Third-party websites or integrations linked through the Services are governed by their own privacy policies.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by the new “Effective date” and will take effect upon posting. Continued use of the Services constitutes acceptance.
18. CONTACT US
For questions or concerns about this Privacy Policy or our data practices, contact us at:
support@optionsflow.com